The Elements of Performance

Here is the table of contents from the book:

 Chapter 

                        Topic                          

 Page 

Table of Contents

i

Preface

vi

One

Introduction

1

Performance and performance improvement

2

The pros and cons

3

Who is responsible for performance improvement?

5
Performance improvement is a continuous process
6
Performance: What is it?
7
Two
The Elements of Performance
11
The effectiveness factors
11
The efficiency factors
12
The elements of performance diagram
13
Three
Purpose
17
Definition
18
Values
18
Vision
20
Orientation
20
Responsibility
21
Strategies, goals and objectives
22
Why is purpose so important to the performance of the company?
23
How do we communicate company purpose?
24
Compelling business rationale
24
Summary
24
Four
Competencies
27
What are competencies
28
How are competencies related to performance
28
Why do we need to be concerned about competencies?
29
New goals and objectives
29
New technology
30
Growth and renewal
31
Competency groups
31
The Dimensions of "Organizational Competencies"
36
Capacity
36
Performance quality
36
Cultural attributes
37
Individual talent
38
Five
Commitment
43
Why is commitment necessary?
45
Prerequisites for Commitment
47
Clear goals
47
Strategic and lofty vision
47
Building Commitment
49
Self expression
50
Mutual trust
50
Integrity
50
Positive regard for others
51
Mastery
51
Enlightened self-interest
51
Making commitments and expecting others to make commitments
52
Individual responsibility for the success of the business
53
Trustworthiness
53
Leadership and Commitment
55
Six
Alignment
57
What is Alignment?
58
What needs to be aligned?
59
Purpose
59
Resources
60
Functional systems, processes and procedures
60
Structures
61
Style
62
How to go about alignment
63
The Effectiveness Factors – Summary
64
Seven
Speed, Quality and Economy
67
The Value Proposition
68
The Action Agenda
69
Start with Commitment
69
Competencies are next
70
Alignment is the next challenge
70
Speed
71
Quality
72
Economy
73
Eight
Performance Improvement Opportunities
77
Operations
78
Strategic Operations
78
Direction
79
Planning and Budgeting
79
Information and Monitoring
79
Management Information Systems
80
Support Functions
80
Marketing
80
Sales
80
Customer/Client Relations
81
Company Culture
81
Nine
Providing Performance Feedback
83
Positive Feedback
84
Negative Feedback
84
An Example to Consider
86
Ten
Coordination and Comprehensiveness
89
Untoward Consequences
90
Conclusion
94
Index
97